Privacy Policy

• Account details: your name, email address, and password. We store only a secure hash of your password, never the password itself.
• Content you add: resumes and resume versions, uploaded resume files, cover letters, saved jobs, application status, deadlines, and notes.
• Payment records: the order and payment IDs, amount, and status from Razorpay. Razorpay collects your card, UPI, or bank details directly; we never see or store them.
• Usage and device data: pages visited, features used (such as creating or downloading a resume), browser type, device type, and approximate location derived from your IP address.
• Chrome extension: when you choose to save a job, the extension sends that job's details (such as title, company, location, and link) to your account. It does not read your browsing history.

• to create and secure your account and keep you signed in;
• to save, display, and export your resumes, cover letters, and applications;
• to run AI features you ask for, such as importing or improving a resume;
• to process payments and unlock what you paid for;
• to send service emails, such as password reset links;
• to understand how the Service is used, fix problems, and improve it;
• to prevent fraud and abuse and to meet legal obligations.

We use a cookie to keep you signed in. We also use Google Analytics and PostHog to understand which pages and features are used so we can improve the product. These tools set cookies and record page visits and product actions. We do not send your resume content, email address, password, or payment details to them, and we do not use them for advertising. You can block or delete cookies in your browser settings; the Service needs the sign-in cookie to work.

We share personal data only with service providers that help us run CareerDesks, and only as much as they need:

• hosting and database providers, which store the Service and your data;
• Razorpay, to process payments;
• Google (Gemini), to process resume text when you use an AI feature;
• Google Analytics and PostHog, for product analytics;
• an email provider, to send service emails.

We may also disclose data if the law requires it, to protect the rights and safety of our users or CareerDesks, or as part of a merger or sale of the business, in which case this policy will continue to apply. Some providers may process data outside India.

We keep your account data and content for as long as your account is open. When you delete content or ask us to delete your account, we remove it from our active systems, and it is removed from backups over time. We keep payment records for as long as tax and accounting laws require.

We protect your data with encrypted connections (HTTPS), hashed passwords, and access controls. No online service can be perfectly secure, so please use a strong, unique password.

You can ask us to:

• give you a summary of the personal data we hold about you;
• correct or update inaccurate data;
• delete your account and personal data;
• withdraw consent where we rely on it.

Most data can be edited or deleted directly in the app. For anything else, email support@careerdesks.app from the address on your account. We will respond within 30 days.

CareerDesks sells digital services, such as resume downloads and premium template access, which are delivered to your account as soon as payment succeeds. Please read this section before you pay.

No refunds. All payments are final and non-refundable. Because a purchase is unlocked and can be used immediately, we do not offer refunds for change of mind, for not using a purchase, or for job search outcomes such as not getting an interview or offer. You can preview your resume before paying to check that it looks right.

When we do refund. We will refund the full amount if:

• you were charged more than once for the same purchase;
• money was taken from your account but the payment failed or the purchase was not unlocked, and we cannot unlock it for you.

Email support@careerdesks.app within 7 days of the payment, with your account email and the Razorpay payment ID or a screenshot of the charge. If the refund is approved, it is sent to your original payment method within 5 to 7 business days. Your bank may take longer to show it.

Cancellation. CareerDesks has no subscriptions or recurring charges, so there is nothing to cancel. Each purchase is a one-time payment and cannot be cancelled once it has been completed.

Delivery. All products are digital and nothing is shipped. Purchases are available in your account immediately after a successful payment. For any payment problem, email support@careerdesks.app. We reply within 2 business days.

CareerDesks is not meant for anyone under 18, and we do not knowingly collect data from children. If you believe a child has given us personal data, contact us and we will delete it.

We may update this Privacy Policy. When we make important changes, we will update the date at the top of this page and, where appropriate, tell you in the app or by email.

For privacy questions, requests, or complaints, email support@careerdesks.app. We will acknowledge a grievance within 48 hours and aim to resolve it within 30 days.